04 Sep RPM: 360 Degree View
Introduction to Remote Practice Managers...
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Business
03 Sep In Business, Good Customer Service is the Basics
A favorable first impression is the basis of customer service. You begin providing service the moment you respond to a customer who comes into your business, calls you on the telephone, emails you, or posts on social media. When customers physically walk through your door,...
06 Dec First Impressions Matter a Lot to Your Customers!
The moment customers see you or speak to you, they begin forming their impressions of you. First impressions are mental snapshots you take when you first encounter a person or situation. They include a person's looks and actions: general grooming and cleanliness, clothing, voice tone,...
05 Dec You Can’t Fix it if You Don’t Know What’s Broken
Did you know that many dental practices – approximately 75% – have reported a decline in the last five years? Same applies to medical practices to some degree. Many medical and dental offices feel pressured to make decisions to address their challenges such as fewer...
05 Dec Applying Statistical Thinking As Part of Your business Strategy
The statistical thinking approach to practice improvement has three key elements: process, variation, and data. All work within your practice is a process, and business processes provide the context and focus for business improvement....
04 Dec Statistical Engineering as a Tool for Practice Improvement
The objective of applying statistical thinking applications in practice management is to improve results. To do so, we must improve the business processes (e.g. patient flow) that produce the results. Improving processes typically requires us to improve the average and also reduce variation....